Blog by Sumana Harihareswara, Changeset founder
A List You Could Click Through
Hi, reader. I wrote this in 2013 and it's now more than five years old. So it may be very out of date; the world, and I, have changed a lot since I wrote it! I'm keeping this up for historical archive purposes, but the me of today may 100% disagree with what I said then. I rarely edit posts after publishing them, but if I do, I usually leave a note in italics to mark the edit and the reason. If this post is particularly offensive or breaches someone's privacy, please contact me.
I've been really enjoying Rachel Kroll's blogging at Rachelbythebay. I got kind of addicted to reading her archives yesterday. My favorites, in no particular order:
- Bug reporting and sociopath developers
- Headphones, situational awareness, and even diversity
- Why do people keep asking permission to learn things?
- Ticket and tech analysis to find slackers
- Feedback on yesterday's slacker graphs
- Such emotional energy from one little post
- The Tribal Song of the Ancestors
- Greedy account manager versus customer retention
- Hoarding tickets and the 4:30 drop
- Ticket analysis with reflection
- 10x programmers and techs? 10x is being conservative.
- Complaining about water bottles is a good thing
- Prove the badness of coworkers at your own risk
- Support tickets, day of the week, and the time of day
- Doing the right thing when someone else's code breaks
- More headcount? How about improving the existing headcount?
- Purposely working with so-called "problem customers"
- "Fixit day" sets some horrible precedents
- Analysis paralysis kills a project
- Ticket cruncher power demonstrated
- Don't react badly to genuine questions
- Project Darkness
- Google ruined "The Cloud" for me
- Opening Pandora's box by scoring support tickets
- Support tickets and the slack metric
- More tales from the trenches working support
- Something's always wrong
- Positive connections
- Take me to your leader
(If you prefer ebooks, you're in luck.)
Her site supports HTTPS, so I was able to follow the pretty clear documentation to make my own ruleset for HTTPS Everywhere (and submit it back as a patch, though it hasn't shown up in their mailing list archives yet). So that was a first for me, and a reasonably apropos errand given the hacker can-do "let's try stuff!" spirit that permeates Kroll's writing. Neat. Next up: the DNA Lounge site, why not?
