Blog by Sumana Harihareswara, Changeset founder
Two Tips On Convincing Managers & Executives To Invest In Your Technology Projects
Hi, reader. I wrote this in 2010 and it's now more than five years old. So it may be very out of date; the world, and I, have changed a lot since I wrote it! I'm keeping this up for historical archive purposes, but the me of today may 100% disagree with what I said then. I rarely edit posts after publishing them, but if I do, I usually leave a note in italics to mark the edit and the reason. If this post is particularly offensive or breaches someone's privacy, please contact me.
From a years-old job-advice email to a friend. The sort of knowledge that Rachel Chalmers or Karl Fogel finds obvious but that some of us still haven't quite integrated into our day-to-day communications and long-term strategies:
You need to be able to express your suggestions to your boss in terms of financial incentives and losses.
A few things I've picked up during a recent class in "Technology in the Business Environment" (when I was doing the master's in tech management at Columbia):
I) Management focuses on the things that drive the organization (directly making money), and tends to ignore things that support the organization's drivers. If you're directly making money, lowering the cost of producing the product/service, increasing management's control, increasing product quality, increasing the knowledge available to an important decisonmaker, or improving customer service, you can describe your work as a driver. Can you find a way to describe your high-level TODOs in one of those ways?
II) Here's a model of management's priorities for technology investment. The higher up this list you can get, the more attention you can grab from management.
So can you explain "creating system-monitoring scripts, streamlining processes, and installing and configuring new programs on the server" so that they're way up on that list?
Let's say a system-monitoring script would take your service from 95% uptime to 99.9% uptime. That's #2. Maybe one of the high-level tasks you do will make it possible for your company to serve twenty units instead of fifteen (#2) or even start a whole new line of products (#1). But "It's more elegant/technically correct" is #5.
I welcome comments, tips, examples, disagreement, and cake.
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