Blog by Sumana Harihareswara, Changeset founder

22 Jul 2004, 12:32 p.m.

You (Don't) Make The Call!

Hi, reader. I wrote this in 2004 and it's now more than five years old. So it may be very out of date; the world, and I, have changed a lot since I wrote it! I'm keeping this up for historical archive purposes, but the me of today may 100% disagree with what I said then. I rarely edit posts after publishing them, but if I do, I usually leave a note in italics to mark the edit and the reason. If this post is particularly offensive or breaches someone's privacy, please contact me.

Via Cyrus Farivar: "France Outsources, Senegal Calls". This is the true reason to colonise a country: you can use it for call centers a century later! I expect to see France using Cambodia, Spain using Mexico, and Portugal using Brazil any time now.

Years ago, I remember thinking the AOL call center in Omaha was a little weird. Ha!