Blog by Sumana Harihareswara, Changeset founder
Hi, reader. I wrote this in 2007 and it's now more than five years old. So it may be very out of date; the world, and I, have changed a lot since I wrote it! I'm keeping this up for historical archive purposes, but the me of today may 100% disagree with what I said then. I rarely edit posts after publishing them, but if I do, I usually leave a note in italics to mark the edit and the reason. If this post is particularly offensive or breaches someone's privacy, please contact me.
Yesterday I got David Neeleman's autograph. Rock! I was just stretching my legs walking the aisle around hour three of the flight when I saw a familiar-looking man in a yellow sweater talking with kids and flight attendants in the back of the plane. I approached, and it was him! Oh, how fannishly I gushed. A little while later he did the gladhanding walk through the plane.
Neeleman is LDS, and his religious values are part of why JetBlue uses distributed call centers for customer service (think eBlocks). He thought it would be good for families if moms could work from home and earn money while taking care of their homes and kids. Lots of JetBlue customer service personnel are housewives in Salt Lake City and environs.